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FAQ

How Do I Place An Order?​

Go to the "Contact" tab and email me a list of your order  along with your address so I can ship to you after your payment ​​is processed through PayPal.



Payment and Shipping

I ship via UPS or USPS. Unless you specifically request a shipping method, I will ship via the Ground method. Shipping costs are charged at current rates including insurance and COD tag fees. **Note: UPS shipments can not be made to P.O. Boxes.



How long will it take?

Usually, orders are fulfilled within 24 hours of receipt of your order. In general, you should receive your order within about 14 business days. If your order includes an item that is out of stock or is a special order item, I will contact you to let you know of an estimated shipping date.



Returns & Refunds

If you have any problems with your order, please let me know within 5 business days of delivery. If the item is defective, you may exchange it with the same item or another item of your choice.


Thank you for choosing Tulpa PLugs !

 

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